Privacy policy

Silverback Detailing Inc. (“Silverback Detailing”, “we”, “us”) respects your privacy. This policy explains what information we collect when you use our website or book a service, how we use it, and the choices you have.

Information we collect

We collect information you provide directly, including:

• Contact details such as your name, email address, and phone number.
• Booking details such as your vehicle information, service location, and appointment preferences.
• Payment information for deposits, processed securely by our payment provider. We do not store card numbers.
• Messages you send us through our contact form.

How we use your information

• To schedule, confirm, and deliver the services you request.
• To process refundable deposits and any refunds.
• To send booking confirmations, reminders, and service updates.
• To respond to enquiries and provide customer support.
• To improve our website and services.

Payment processing

Deposits are processed by a third-party payment processor. Your card details are handled directly by that processor under their own security standards and are never stored on our servers.

Sharing your information

We do not sell your personal information. We share it only with service providers who help us operate (such as payment, email, and hosting providers), and only as needed to deliver our services or comply with the law.

Data retention

We keep booking and contact records for as long as necessary to provide our services and meet legal, accounting, and tax obligations, after which we securely delete or anonymize them.

Your rights

You may request access to, correction of, or deletion of your personal information. To make a request, contact us using the details below. We will respond in accordance with applicable Canadian privacy law.

Contact

Questions about this policy? Email silverbackvehicledetailing@gmail.com or write to us at 120 Sherman Avenue North, Hamilton, ON L8L 6N4, Canada.